The School of Graduate Studies (SGS) has completed two research and extension projects called the Citizen Satisfaction Index System (CSIS), in partnership with the Department of the Interior and Local Government (DILG). The project was started in July 2019 and fully completed in February 2020 for the Municipalities of Bula and Siruma.
The DILG has developed the CSIS to serve as a tool for drawing in applicable information for gauging citizen satisfaction that can be used for agenda-setting of economic and human development plans and goals of Local Government Units (LGUs). This is part of DILG’s renewed and expanded commitment towards widening the spaces for participation in local governance to ultimately pave ways to the development of a more transparent, accountable and highly performing local government. A major component of CSIS is a partnership with the Local Resource Institute (LRI) which should be a public or private higher educational institution (HEI) based in the area of the selected municipality. For Bula and Siruma, Camarines Sur, the LRI designated by DILG was Partido State University, through the SGS. The final outputs produced by SGS were a Citizen Satisfaction Report, Project Implementation Report, and proceedings of the Utilization Conference and Focus Group Discussions.
The research team for Bula was composed of Ms. Yumi Vivien De Luna and Dr. Bernadette Gumba, SGS faculty, Mr. Jaymar Briones, SGS personnel, and Mr. Neilmar Condat, SGS student. The team for Siruma was composed of Ms. Nora Bacares, Ms. Marilou Barcela, Mr. Rico Saballegue, and Dr. Maria Wendy Solomo, all SGS faculty. Field interviewers helped in data-gathering, some of whom were SGS students and PSU alumni.
The utilization part of the project was the conduct of a Utilization Conference (UC) with the officials and department heads of the two municipal governments and a Focus Group Discussion (FGD) with the civil society groups of each of the municipalities.